By Keith White, Jr.
Typically in manufacturing, a customer purchases a product and the vendor agrees to ship that product by a certain date. Seems like a simple business-to-business transaction, right? Unfortunately, for anyone involved in manufacturing for any length of time we know things do not always proceed this way. Sometimes on-time delivery feels more like the exception than the rule, and at AirPro that’s not good enough for us.
I’ve always held fast to the principle that people should honor the promises they make, whether in business or personal life; and, since people comprise companies, it’s a natural extension that companies should keep their promises too. Our well-known “On-Time Delivery” policy has this driving principle at its core.
Early in my executive career our operations team huddled up and agreed to a standing target of 95% on-time delivery with no excuses. We defined this tightly; if the project shipped late for any reason other than the customer adjusting the date, we considered that a failure. Naturally, many internal challenges make 95% a lofty goal for on-time delivery. Sometimes excuses seem more convenient than solutions, but hiding behind them runs counter to AirPro’s mojo. We desire to build lasting trust with our customers, so we go to great lengths to ship products when we promise them to ship.
As an executive, I’ve never wanted to be the company constantly apologizing for, or worse, ignoring failures. Customers should never have to follow up to find out when products will ship. Every business has its trials. Any business owner would agree that businesses are full of challenges, internal struggles, and customers that are difficult to find, difficult to predict, and difficult to keep coming back. Customers don’t act unreasonably when they expect a vendor to honor their word. This shouldn’t frustrate business owners. At AirPro we demand higher standards.
We hold ourselves and our vendors to higher standards, always building in a buffer to manage minor setbacks or revisions swiftly. Despite these allowances, we remain unwavering in our commitment to deliver the highest quality work for every project. We will always acknowledge our mistakes and will inform the customer of any delays before the delivery date. We won’t offer excuses unless asked, as we don’t believe in shifting blame. We strive to improve, ensuring any negative experience with us is an exception. Our scheduling team prioritizes customers based on promise dates, not favoritism. Every customer matters, and our word holds value.
When selecting a supplier for industrial air moving equipment, consider AirPro. We maintain a commitment to deliver goods to the customer on-time, 95% of the time. Expect this level of reliability from any supplier. At AirPro, we’d relish the opportunity to earn your business.